FAQ Frequently Asked Questions

ShinshuWe hold a variety of events that will make you feel the charm of this product even more familiar. There are cooking classes and tasting events that utilize open kitchens, talk events that will help you get to know the local area, and consultation sessions where you can ask about immigration and work.

Anyone can participate, but in some cases it may be difficult for children to participate, or there may be conditions for participation, so please check the details of each event.

I live in the metropolitan area Nagano We mainly participate from people who have connections to the prefecture or are interested in moving to or traveling. The regular event is held in a regular manner, and new customers are also welcomed, as well as regular customers. People of all ages and occupations are invited to participate in events related to migration and local information.

You can check the event status in a calendar format from the event page on this site. Also, Ginza NAGANO Event information is also posted on various social media.

You will need to apply by purchasing an event ticket from this website. Please show us the purchase completion email that will be sent after you apply when you sign up on the day.

When applying for events to be held after May 2025, please contact us
Please use a credit card (Visa/Mastercard/American Express/JCB) or prepaid card from this site in advance.
You will need to pay online for the participation fee. Please note that we do not accept local payments.

Prepaid cards issued by each international brand can be used.
*Depending on the specifications of the publisher, some payment may not be possible.

Available cards: Vanilla VISA/d Card Prepaid/au PAY Prepaid Card/
Softbank Card/Rakuten Bank Prepaid Card/FamiPay/Kyash etc.

eventDatesYou can apply up to two days in advance. However, if the seats are full earlier than that, applications may be closed, so please apply as soon as possible.

Some events require application and some events not required. ohTimesThere is no need to apply for events where you can enter and exit freely within the venue. Please check the details on each event details page, and for events that require application, please refer to the paid event. Ginza NAGANO Please apply through the official website. In this case, you do not need to enter your credit card information.

Ginza NAGANO There are events where the organizers accept applications directly from the official website, not directly from the organizers. Please check the application method listed on the event details page and follow the specified method to apply.

There is no need to prepare according to the number of people for talk events, etc., and if there are seats available on the day, you may be able to participate, but we do not recommend this because we cannot guarantee it. Basically, we ask that you apply in advance.

Even in that case, Ginza NAGANO Please apply through the official website and make online payment.

We apologize, but you cannot apply from a mobile phone (Flip-phone). Please apply from your computer or smartphone.

Yes, it's possible. You can select the number of participants on the application screen and pay in bulk.

It is possible, but due to system reasons, you can only make payments at a time by one event. If you are applying for multiple events, please apply one at a time.

Basically, it is possible, but some events may not allow children to participate. Please check the event details page.

Depending on the event content, it may be possible, but it may not be possible to accommodate items that require ingredients to be prepared. Please note that participation fees will not change even if you participate in the course.

We apologize, but we do not accept provisional reservations. Once you have confirmed that you are able to participate, please apply through the official website and pay by credit card.

Please contact us at least 3 days before the event. Ginza NAGANO We will only accept refunds for items approved by the company.

For details,Cancellation policyPlease check.

If you find it difficult to participate due to circumstances,Cancellation policyCheck the necessary informationevent@ginza-nagano.jpPlease contact us.

Even in that case, it would be helpful if you could contact us by email or phone. Please note that if you cancel the previous day or the day, we will not be able to accept refunds even if you contact us.

There is a button on the event details page that you would like to be notified when a cancellation is made. If you register your email address here, we will notify you by email if a cancellation is made.